Frequently Asked Questions
Everything you need to know about shopping with 12 STOREEZ
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We accept returns within 14 days of receipt. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
How do I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend choosing the larger size for our signature relaxed fit.
What materials do you use in your collections?
12 STOREEZ prioritizes high-quality natural materials including cashmere, wool, silk, and organic cotton to ensure durability and comfort.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our customer service team.
Do you offer gift wrapping services?
Yes, you can select our premium gift packaging option at checkout, which includes a branded box and a personalized note.